Representative End User Clients
Representative Automation Clients
Representative Software Clients
BlueCielo is announcing the availability of the enhanced Premium Support subscription, providing customers with a comprehensive service level of technical support. BlueCielo Global Support helps customers resolve issues quickly – minimizing the impact on their workflows and keeping their teams continually productive. Extending the benefits of Standard Support, Premium Support provides significant additional capabilities, including prioritized treatment, assisted support by phone, per-site support, support in the user’s environment via advanced remote diagnostics, and timely support with 24-hour coverage for high priority issues.
Standard Support provides the help customers need from the people who know the software best, the BlueCielo Global Support team.
Premium Support extends the benefits of Standard Support for enterprises with mission-critical assets requiring a comprehensive service level. Premium subscribers add the following benefits:
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Prioritized Treatment: move to the front of the line! The support team starts helping you faster, thanks to your prioritized position in the support queue over Standard Support subscribers.
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Assisted Support by Phone: get efficient resolution with telephone support for priority 1 and 2 cases. Interact directly, at conversation speed, to avoid the back and forth of written exchanges and reach a faster understanding of issues and their resolutions. Test possible solutions in real-time.
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Timely Support: minimize delays by getting back to work faster, even after hours or over the weekend! Get help anytime, all the time, with 24-hour support every day for all priority 1 cases, and 24-hour weekday support for all priority 2-5 cases.
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Per-Site Support Facilitators: your site teams are more empowered and self-sufficient, and your central IT team does not need to handle all issues. Designate two support facilitators for each site within your company to interface with BlueCielo Global Support and resolve issues through your local team.
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Support in Your Environment: Be confident the resolution suits your specific environment, rather than being generic. Advanced remote diagnostics enable the support team to work within the context of your environment, ensuring that they can consider the impacts of your configuration and integrations.
Keywords: Premium Support, Remote Diagnostics, Mission-Critical Assets, ARC Advisory Group.